- -
Even if you contact us in advance, you may wait, or there are times when parking lots are limited depending on the time.
Be sure to visit on time. It is ok to come early.
Customers canceled without prior notice will be unable to accept future reservations, so please understand.
If canceled without prior notice, there will be a cancellation fee.
Strawberry Picking is reservation-only. (You can not enter without reservation)
Strawberries are natural, so there is a limit to the number of customers who can pick strawberries a day.
We also consider reservation management so that everyone can feel comfortable.
Thank you for your understanding and cooperation.
We do not put you on the waiting list, and we do not contact you If someone cancels.
You can bring in condensed milk.
We don't hand condensed milk over to you, because we want you to taste the original sweetness and flavor of strawberries.
Also, it is not sold.
* There is no supermarket nearby, so if you need it, please buy it in advance and come.
If the number of small children (TODDLER: 1-3 years old, BABY: 0 years old) is larger than the number of adults, reservations cannot be accepted.
Strawberries grown in GrandBerry (cultivar: AKIHIME) are very soft and bruise easily.
If a small child runs around or touches the hanging strawberries too much, the strawberries may be bruised.
Therefore, if there are small children, we ask that one child (TODDLER: 1-3 years old, BABY: 0 years old) be accompanied by at least one their parent or guardian.
Thank you for your understanding.
Reservations cannot be accepted for groups of over 10 people.
Strawberries grown in GrandBerry (cultivar: AKIHIME) are very soft and bruise easily.
If it is crowded with much customers, the body will touch the strawberry while walking the aisle, and the strawberry may be bruised.
Therefore, we are adjusting the number of people so that customers can relax and enjoy strawberry picking.
Also, the strawberry picking facilities are not large enough to accommodate many groups and are limited to individual customers only.
Thank you for your understanding.
We send the following two emails to customers who inquire.
① 【Customer copy email (automatic reply)】
② Within 24 hours after confirmation at our garden 【Answer email】
The following reasons can be considered as reasons why mail from GrandBerry cannot be received.
If you want to use your mobile mail address as the reply email address
If you have set the receiving settings for the specified domain in order to prevent spam mail, or if you keep the initial settings on your mobile phone, you will not be able to receive reply emails from GrandBerry.
If you can't receive a reply email from GrandBerry, you won't be able to complete your reservation, so be sure to add grandberry.net to your settings of specific domain.
If you do not receive a reply email after several days, please contact us for possible troubles.
【How to setting】
Customers who have set for mobile phones the receiving settings of the specified domain should register "grandberry.net" as the "domain you want to receive".
Please check the homepage of each mobile phone company for how to register.